Church HR Network
UX/UI Design
2021–2026
Role
Design Lead
Services
Web Design · UX/UI · Product Design · Design QA
Church HR Network provides HR, operations, and safety compliance resources for faith-based organizations, bringing together the tools, training, and information organizations need to support their teams.
As the platform evolved, its digital experience needed to support more than just information discovery. Members needed an easier way to access resources, manage training, and keep track of their teams’ progress.
The Challenge
Connecting content, membership, and learning
Church HR Network's experience extended across the public website, member dashboard, and learning platform. As these experiences grew, there was an opportunity to make them feel more connected and create a clearer path from discovering resources to accessing and managing them.
Making training easier to manage
For organizations using the learning platform, managing courses was an important part of the member experience. Administrators needed a clearer way to assign courses to team members and understand their progress without having to navigate through a complicated interface.
Evolving an experience over time
The platform continued to grow and change, requiring the digital experience to evolve alongside it. The challenge was to improve individual experiences while maintaining consistency across the broader ecosystem.
My Role
Led the evolution of the digital experience across the website, member dashboard, and learning platform.
Guided the front-end design team and established design direction.
Designed the member dashboard and learning platform experiences.
Worked hands-on to solve UX and visual design challenges.
Collaborated closely with developers to refine the experience based on user feedback.
Reviewed and refined designs to maintain consistency across the platform.
Supported design QA through implementation.
Key Decisions
01. Create one connected member experience
The website, member dashboard, and learning platform needed to feel like parts of the same ecosystem rather than separate destinations. The experience needed to make it easier for members to move between resources, training, and account management.
02. Simplify the dashboard around what members need to do
The dashboard needed to prioritize the actions and information members use most, reducing unnecessary complexity and making key resources easier to access.
03. Make training management more transparent
Administrators needed to understand who had been assigned training, what had been completed, and where progress stood. The experience needed to make those tasks and status information easier to understand at a glance.
Design Solutions
Bringing the experience together
I evolved the website, member dashboard, and learning platform as connected parts of the broader member experience. Shared visual patterns and interaction approaches helped create greater continuity across the platform.
A clearer member dashboard
I redesigned key areas of the dashboard around the tasks members needed to accomplish, creating clearer navigation and making important resources easier to find and access.
Making training easier to manage
I designed clearer workflows for assigning courses to team members and viewing their progress. The experience made training status more visible and gave administrators a more straightforward way to manage their teams.
Impact
A more connected and manageable member experience
Evolved the digital experience across the website, member dashboard, and learning platform.
Created clearer navigation and access to member resources.
Simplified key dashboard workflows.
Made course assignment and team member progress easier to manage.
Used user feedback to inform continued improvements to the member experience.
Established a more consistent experience across the broader platform.
Quantitative performance outcomes were not provided.